> For the complete documentation index, see [llms.txt](https://docs.seemoredata.io/external-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.seemoredata.io/external-docs/fundamentals/our-features/waste-reduction/inactive-users.md).

# Inactive Users

## Overview

Inactive Users identifies **Tableau and PowerBI users** who have not logged into their BI platform within a configurable inactivity threshold.\
Each unused license represents an ongoing subscription cost that can be reclaimed.

{% hint style="info" %}
**Required role to configure usage exclusions:** [Editor](/external-docs/fundamentals/settings/user-roles.md) or higher.

Users with lower roles can view insights and mark them as Done, but cannot change account-wide usage exclusions.
{% endhint %}

***

## How It Works

### Detection Logic

Seemore connects to your BI platform (Tableau Server/Cloud or PowerBI) and checks each user's **last login date**. A user is flagged as inactive when:

* Their last login is **older than the configured threshold** (default: 60 days).
* They still hold an active, paid license (Viewer, Explorer, or Creator for Tableau; Pro or Premium for PowerBI).

***

### License Cost Estimation

Each insight includes:

* **License type** held by the inactive user.
* **Estimated annual savings** from reclaiming the license, based on list pricing for the license tier.
* **Last login date** so you can assess how long the user has been inactive.

***

## Remediation

1. Verify with the user or their manager that they no longer need access.
2. Downgrade or remove the user's license in Tableau / PowerBI admin settings.
3. Mark the insight as **Done** in Seemore.

{% hint style="warning" %}
Reclaiming a license removes the user's ability to access content. Coordinate with stakeholders before making changes.
{% endhint %}

***

## Configuration

| Parameter            | Default | Description                                  |
| -------------------- | ------- | -------------------------------------------- |
| Inactivity threshold | 60 days | Users inactive longer than this are flagged. |

{% hint style="info" %}
The **Exclude Users from Usage** setting does **not** affect this insight. Inactive Users is based on BI platform login activity, not Snowflake query history.
{% endhint %}


---

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