# Communication Channels

## Overview

Define multiple communication channels to match your team’s workflow and preferences, such as:

* Set up **Slack** or **Microsoft Teams** webhooks to receive notifications in specific channels or direct chats.
* Create **Email Groups** to receive alerts and reports by email.
* Manage all active notification channels in one place.

{% hint style="info" %}
**Required role to configure:** [Admin](/external-docs/fundamentals/settings/user-roles.md) or higher.

Users with lower roles can view configured channels but cannot create, edit, or delete them.
{% endhint %}

***

### Supported Channels

| Channel             | Description                                                  | Configuration Required                                                                                                                                                                                                                    |
| ------------------- | ------------------------------------------------------------ | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Slack**           | Send alerts and reports directly to a Slack channel or user. | <p>Requires Slack <strong>incoming webhook</strong> URL.<br></p><p><a href="https://docs.slack.dev/messaging/sending-messages-using-incoming-webhooks/">How to create Slack webhook</a></p>                                               |
| **Microsoft Teams** | Receive notifications in a Teams channel or group chat.      | <p>Requires Teams <strong>webhook</strong> URL.<br><br><a href="https://learn.microsoft.com/en-us/microsoftteams/platform/webhooks-and-connectors/how-to/add-incoming-webhook?tabs=newteams%2Cdotnet">How to create Teams webhook</a></p> |
| **Email**           | Get updates by email for alerts, summaries, and reports.     | Create one or more **Email Groups** with recipients.                                                                                                                                                                                      |

***

## How to Set Up Channels

1. Go to the Channel page (Settings -> Channel)
2. pick the required channel type on the left manu(Slack,Email or Teams)
3. Click on 'Add new' and define the parameters

<figure><img src="/files/GJDI6FEVeSg7sNHA4Yv2" alt=""><figcaption></figcaption></figure>

***

## Typical Use Cases

* Getting alerted when **Anomalies** like spikes in cost are detected.
* Distribute **summary reports (**&#x64;aily or weekly), to your monitoring Slack channel, or to department heads via Email Groups.

***

## Troubleshooting

> \[!TIP] If notifications aren’t being received, double-check that:
>
> * The webhook URL or email addresses are valid.
> * Slack or Teams integrations are allowed by your workspace admin.
> * The email domain isn’t blocking automated messages.


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